All orders will be shipped within 1-2 working days (except over holiday periods).Personalised orders are ‘Made to order’ and will be shipped within a mutually agreed timeframe.
We are based in Czech Republic, so most of our european customers can expect to receive their order within 4-7 business days. Delivery times are dependent on the country, courier, time the order is received.
We do not take responsibility for import duty fees, brokerage fees, taxes, custom charges & shipment delay due to customs, if any. These charges are the customers responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
If you change your mind about your purchase, we will accept returns and refunds within 30 days from the day of delivery for unopened, unused products, in their original condition and packaging, and in re-saleable condition. You are entitled to pay for the return shipping fee, including tracking.
Once we have received the returned items, the refunds will be processed promptly and payment made by the same method that you made payment.
Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items]. These items are not eligible for return, refund or exchange.
To initiate a return, please email us at firstname.lastname@example.org. We require a receipt or proof of purchase to accompany your return.
Our products are handmade there can be some deviations.
Silk requires a special care, please read carefully care instructions.